Shipping policy
Shipping Policy
@keyframes fadeIn { from { opacity: 0; } to { opacity: 1; } }
@keyframes slideUp { from { opacity: 0; transform: translateY(10px); } to { opacity: 1; transform: translateY(0); } }
* { margin: 0; padding: 0; box-sizing: border-box; }
body { font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif; background: #fff; }
.page { background: #fff; padding: 4rem 2rem; }
.container { max-width: 1100px; margin: 0 auto; }
.header { margin-bottom: 4rem; text-align: center; animation: slideUp 0.6s ease-out; }
.title { font-size: 28px; font-weight: 700; color: #1a1a1a; margin-bottom: 0.5rem; }
.subtitle { font-size: 14px; color: #888; letter-spacing: 1px; }
.timeline { animation: fadeIn 0.8s ease-out; margin-bottom: 4rem; }
.timeline-item { display: flex; gap: 2rem; margin-bottom: 2.5rem; }
.timeline-number {
width: 50px;
height: 50px;
background: #EC407A;
color: white;
border-radius: 50%;
display: flex;
align-items: center;
justify-content: center;
font-weight: 700;
font-size: 18px;
flex-shrink: 0;
}
.timeline-content { flex: 1; padding-top: 0.3rem; }
.timeline-title { font-size: 17px; font-weight: 700; color: #1a1a1a; margin-bottom: 0.5rem; }
.timeline-text { font-size: 15px; color: #555; line-height: 1.8; }
.highlight { color: #EC407A; font-weight: 600; }
.info-box { background: #f9f3f6; border-left: 3px solid #EC407A; padding: 1.5rem; border-radius: 4px; margin-top: 1.5rem; font-size: 14px; color: #555; line-height: 1.7; }
.comparison { background: #fafbfc; border: 1px solid #f0f0f0; border-radius: 6px; padding: 2rem; margin: 2rem 0; }
.comparison-row { display: grid; grid-template-columns: 1fr 1fr; gap: 2rem; margin-bottom: 1.5rem; padding-bottom: 1.5rem; border-bottom: 1px solid #f0f0f0; }
.comparison-row:last-child { border-bottom: none; margin-bottom: 0; padding-bottom: 0; }
.comparison-label { font-size: 13px; font-weight: 600; color: #EC407A; text-transform: uppercase; margin-bottom: 0.5rem; }
.comparison-value { font-size: 15px; color: #1a1a1a; font-weight: 500; }
a { color: #EC407A; text-decoration: none; font-weight: 600; }
a:hover { text-decoration: underline; }
@media (max-width: 768px) {
.page { padding: 2rem 1.5rem; }
.title { font-size: 22px; }
.timeline-item { gap: 1.5rem; }
.comparison-row { grid-template-columns: 1fr; }
}
Shipping Policy
From our warehouse to your door
1
Order Placed & Payment Confirmed
You place your order and complete payment. We receive your confirmation immediately. You'll get a confirmation email — this means we've got your order and it's in our system.
2
Processing & Quality Check
Your order goes through our quality team. All items are inspected, verified for authenticity, and carefully packed within 1–2 business days. We don't rush this step — every product matters.
3
Dispatch & Tracking Activated
Once packed, your order ships out. You'll receive a dispatch email with a tracking link. Tracking typically becomes active within 48 hours, and you can monitor your parcel in real-time.
4
Delivery to Your Door
Your package arrives within 2–3 days in UAE or 5–7 days in GCC countries. You'll receive delivery updates via email and SMS. All customs duties are covered — no surprise fees.
🇦🇪 UAE Delivery
2–3 business days
🌍 GCC Countries
5–7 business days
⚙️ Processing Time
1–2 business days
📍 Tracking Activation
Within 48 hours of dispatch
Important Notes: Delivery estimates may vary during national holidays or peak seasons. Weekends and public holidays don't count as business days. Orders placed after hours are processed the next business day. All prices shown at checkout include shipping costs — no hidden charges.
Address Accuracy Matters: Please double-check your shipping address before checkout. Once dispatched, we cannot redirect parcels. Incorrect addresses may result in return-to-sender or re-delivery arrangements with additional fees.
Customs & Duties: We cover all customs duties and import taxes for UAE and GCC deliveries. The price you see at checkout is your final price — no additional fees will be charged at delivery.
Delayed or Lost Parcels? If your order doesn't arrive within the estimated timeframe, contact us immediately. We'll track it down and make it right.